FAQS

Q. What's the payment term?

We accept TT, 30% as deposit and 70% balance should against copy of BL, Western Union, L/C is ok!


Q. How's the delivery time?

Usually it will take about 15~20 days for production.


Q. Tell me the standard of package?

For the small capacity , it uses carton.


Q. Could you offer form A or C/O?

It totally not a problem. We can prepare relative documents to foreign affairs office or other office to apply for this cetificate.


Q. Would you accept to use customs logo?

If you have good quantity, it absolutely no problem to do.


Q. How about the transport?

If the number of goods is small we usually take TNT,  TNT-DHL, EMS,  DHL and some express you offered. If the number of the goods is big usually we use the  FWD you offered. Either by sea or air is ok.


Q. Can you produce according to the samples?

A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.


Q. What is your sample policy?

A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.


Q. Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery


Q. How do you make our business long-term and good relationship?

A 1. We keep good quality and competitive price to ensure our customers benefit ;

A 2. We respect every customer as our friend and we sincerely do business and make friends with them,

no matter where they come from.


Q. Can we make a samples order to check the quality before we plan a large order?

 Sure, samples order is possible in our company. 


Q. How to send the goods to us?

Express company, such as DHL, TNT, FedEx will be used in samples order, and the large orders ship by sea. 


Q. What is your terms of delivery?

A: EXW, FOB, CFR, CIF, DDU.


Q. Would you accept to use customs logo?

If you have good quantity, it absolutely no problem to do and provided that your logo is authorized .


Q. What is the different between TORUN and JINGGUI?

TORUN is our trade company name and the JINGGUI is our factory name.


Q. What is the minimum order quantity?

There is no minimum order quantity if the product is in stock.


Q. Is it possible to provide OEM service?

Yes, customers can customize the design and size of the product. We have a professional R & D department to cooperate with your design.